Customer Reviews
4.5 out of 5 — 78 reviews
Excellent
78 verified reviews
Recent Testimonials
Great dealership and very much worth the drive! I came in on my own and the entire time they were professional and courteous. They took their time explaining everything to me and later on my brothers. Looked for the best rates and plans for us. Very thankful to have come across them. Very happy with Joe and his team, will definitely be referring everyone here!
Sent my dad here 3 days after my experience and yet again Joe and his team hit it out of the park again. My dad gives them an 11 if top notch is 10 out of 10. Said his experience at gregory Mitsubishi was an 11 best car buying experience of his life!!! He says Joe and his team were fantastic! And will definitely go back again. I didn't expect anything less when my dad told me my sister was in the market for a new vehicle. As she left happy with another Mitsubishi eclipse cross. Making us matching with salt and pepper. Thank you guys again for all you do.
They saved this one for me. It's hard to find a brand new, fully redesigned, full on technology, higher level trim, with safety gadgets, super comfy and roomy SUVs that was assembled in Nov '21 in a Mitsubishi factory 6300 miles away. I got my 2022 Outlander SE for a good price too. Wished I had a sunroof but I do not have a sunroof. I could have had a sunroof from another dealer if I would have paid like a gazillion dollars more over MSRP or waited like 180 days or so. Fernando said he could have gotten me a SEL if I would have waited another month or so. I was done waiting and had to have my Outlander now!! So I got my 2022 Outlander. Inventory is low and if you want new one of these, call them. Greg picked up the phone when I called the other store. He was the one who told me about these Outlanders when I called. Greg, Fernando and Kim. They took care of me big with price we agreed upon. No surprises as I used my auto loan amortization calculator to ensure the accuracy during the signing ceremony. Just cool people who wanted to beat the snow and get home to their family. Dealer was nice and big with decent free coffee. I was in and out in about an hour. Just happy to have a car I really like. Going to wax it twice a year.
I had an amazing experience here with Joe and Fernando! I have been shopping around for Subaru Foresters for a few months and so glad I ended up purchasing from here. They had a better price ($2500 cheaper) than where I planned to purchase before and the process was extremely easy. They were personable, addressed all of my questions, were thorough in sharing what my options were, and made sure that I was informed before moving forward. This was such a stress free experience and I am very happy with my car purchase! I appreciate this team so much!
Everyone at this dealership was genuinely kind and helpful. Worked with me for appointments and kept me in the loop the entire time. I did not feel rushed or pushed into a purchase and I received total honesty about each car I looked at. Financing was painless and Joe took the time to teach me during the process. I would highly recommend this dealership and cannot thank Joe, Fernando and Elijah enough for all their help!
Everyone at Gregory Mitsubishi was very helpful in finding the right suv we needed. I worked with Elijah and Joe, they were knowledgeable and experienced with what they do. I could see that they were short staffed but they worked relentless and maintained their customers communications. They got everything done as soon as possible. I purchased my vehicle at Gregory Mitsubishi because I knew I was in good hands and not getting ripped off. Definitely a place to purchase your next used or new car.
Great service and professional work! I am very satisfied with the great job done to bring my Mitsubishi to like new again! Call Shane. Fast and efficient rep that made it happen👍
The experience and courteous staff there went above and beyond to answer all my questions and concerns and work with me and my husband on getting the best deal possible. An awesome team!! Very knowledgeable and took extra time to explain every detail about the vehicle. Even help us sep up certain features on the vehicle and on our phones. Very impressed with my salesperson Fernando and his manager Joe!!!
Very friendly staff. They provide great service at reasonable costs and do what they can to fit your needs. Best Mitsubishi dealership and mechanics in the area by far! If you have a Mitsubishi, don't go anywhere else but here, you will thank me!
Joe La Spisa the finance manager at Gregory Mitsubishi will give you honest transparent information. There are no shifty and shady sales tactics. No bait and switch. This was the most stress-free car buying experience I have ever had and I have been buying cars for over double-digit years. I can't say enough about my experience at Gregory Mitsubishi and if you are looking for a car I recommend you start here and let Joe work with you. You will not leave disappointed. 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽
Joey and Fernando were great! I highly recommend this dealership. They were very knowledgeable and took the time to give me the best deal/rates that would work for me. They were very professional, straight forward and didn’t waste either of our time. I was finally able to leave a dealership with my brand new outlander that I have been wanting for a very long time!
Had a wonderful and pleasant experience purchasing my 2022 Mitsubishi Outlander! I was greeted by Fernando. He was super nice and helpful. I also worked with manager Joe who did not seem pushy or rude like my past car dealership experiences!! Everyone even the Service manager, I want to thank from the bottom of my heart. Great place to buy a car...
Joe and Fernando were great! Exceeded my expectations and was done in 3 hours. I've never had a good buying experience until today. Joe made the magic happen with my financing and Fernando was great with helping me find the right car! Definitely recommend
Fernando was fantastic! Customer service was top notch. He made a really stressful situation feel comfortable with his calm and professional approach. Great guy and I appreciated his service very much! 5 stars!
Fernando & Joe were a Dream come True!! The experience and expertise is unmatch and they worked with and for us to get a great vehicle and a even better deal! Couldn't have ask for more! TRUE & HONEST PROFESSIONALS!!! THANK YOU
Overall great service was provided to me, from scheduling to finishing the job! I gave the rep I worked with (sorry I forgot his name) an A++++, he was excellent. Thank you Gregory Mitsubishi.
I got my Chrysler 200 from here and Joe and Fernando were awesome! Joe did everything he could to get me the best deal , and Fernando was very kind and informative of everything. I highly recommend Gregory Mitsubishi :)
This was the best car buying experience I have ever had! Fernando was the best salesperson and his knowledge of the product was exceptional! Thank you again Fernando, continued success!
I was looking for a used car for my daughter. Kim helped me find one in our price range and in really good condition. They did fix a small cosmetic part also. The entire process was smooth and easy. It was nice to work with everyone there. My daughter loves her car.
It was not my intention to buy the vehicle. However, what Joe and Kim did for me was very friendly and professional. Both made me feel at ease. And Joe gave me an offer that I could not refuse. LOL. So I ended up buying the vehicle. Bottom line is that they were very professional, and when I went back to the dealer to drop off extra key to the vehicle, the way Kim greeted me made feel like visiting old friend's home which you don't see often in any dealers anymore. I will definitely recommend friends and family to look for Joe and Kim!
Did everything they could to help me, with the trading in my car process, I appreciate their service for sure. Kim was very nice and help with my kids and just wanted to make sure we had good service, while trading in my car for something more bigger and better for my big family. I do recommend you check them out, definitely worth it.
My dad and I were out car shopping for a new vehicle for my mom to get around in since she was involved in an accident that left her vehicle totaled. We stopped at two different dealerships before landing at Gregory Mitsubishi. Fernando and Kimberly were excellent with their customer service and extremely friendly. It was the nicest we had been treated all day between the three dealerships. Kimberly was nice enough to offer me and my dad bottled water, coffee, hot chocolate and whatever else we needed while we were there. We looked at two different vehicles, and Fernando was very informative about the cars along with being very prompt in getting the cars ready for us to test drive. I also must comment on the quality and state of the vehicles. The two we looked at were extremely clean and had been well taken care of by the dealership. They had been cleaned on the inside and just didn't look rough and super used like the cars at the other dealerships we had been at that day. They paid attention to detail and both vehicles were just in really nice condition. We ended up negotiating with Kimberly and Fernando to an agreed-upon price and purchasing the vehicle at the end of our long day of searching. I would definitely recommend making a stop at Gregory Mitsubishi if you're looking to purchase a vehicle.
The team was great! Fernando and Kimberly were very amiable and honest about the 2022 Outlander. They were highly engaged and provided a lot of needed information about the vehicle. Gregory Mitsubishi has a great sales/finance team!
I don't normally do reviews but Gregory Mitsubishi is terrific! If your in the market for a new car only see Fernando Dosamantes he is the best! No hassle, no headache or debating back and forth he will make it happen with a payment that is affordable for you to get you in the car of your dreams. Trust me I am a demanding and difficult person. Fernando gave me a little more for my trade to get my payment where I could afford to help me get the 2022 Outlander I have been waiting for for 8 months. I can't thank him enough and I am so happy to be part of the Gregory Mitsubishi family for years to come.
I purchased a 2022 Outlander SEL back in July and had the pleasure of working with Michael. I went to two other dealerships before this and was not happy with their service and pricing tactics at all. Michael and the team at Gregory Mitsubishi were extremely friendly, upfront, honest, and the process was so smooth I was blown away. I have a different Mitsubishi dealer less than a mile from my home but I will gladly travel the half hour drive to Gregory for all my service and needs. Great job guys
Leased a Mitsubishi Outlander, from Fernando, at Gregory Mitsubishi yesterday. Love the vehicle and have no complaints. I had recently been working with Toyota and was not very happy with their deals or service. Fernando was an excellent salesman and I highly recommend. I feel I made a good choice switching from Toyota to Mitsubishi.
We bought a car for my mom at Gregory Mitsubishi. Not only we got a great price and a great interest rate but the people, in particular Michael and Fernando were very nice and knowledgeable. My mom did not want to drive the car back, as it was 80 miles from our house and it was highway, so Michael volunteered to drive the car to our house the same day we purchased it. That was extremely kind of him. Great dealership! WOW!
first of all let me start by saying that this is not the old staff that was in this facility before!!.it's a whole different staff managers and salesperson.. the salesman was incredibly helpful understanding patient and extremely friendly..It was one of the most pleasurable customer service I ever experienced in a dealer I have purchased other vehicles in other dealers before but this experience with Mitsubishi of lake villa was excellent..they didn't bother me or force me to get anything.. they were very understanding about me looking at other Dealers..the sale person never badged the other company or dealer..just understanding and even after i test drive one of there vehicles and not sure if i was getting one from them the finance manager still gave us a great treatment even let us sit in the massage chairs and have coffee..definitely I recommend Gregory Mitsubishi of lake villa to everybody..thank you guys
Not a great time to shop for a car. This is the only dealership who had a car in stock, had the car ready for the appointment, and had a great car (Outlander) in our price range. Nat was wonderful to deal with and we were contacted the next day to help us set up some tech features. Similar cars were at least 7-10K more. The styling is really great - Looks a little like a Land Rover. We are thrilled.
I’m so glad I was able to work with Fernando. He is extremely helpful and informative about the cars and the buying process. I love that he was straight forward with everything . And he never made false promises like other’s in the car business… I highly recommend this place if you’re looking for a good experience and Great Vehicle! And I love my new Truck…
Working with Michael was an absolute pleasure! Michael was extremely helpful and kind in the overall process of car buying. He made sure that I absolutely loved the car before buying it to make sure that what I drove for the next several years would be the right decision for me and I wouldn’t get tired of it. The entire process was as stress free as possible and as being a new car owner it was very kind and it showed that he was very understanding as well. I would definitely recommend Michael to help you out with your next car purchase.
Bought a used pickup last week, Fernando and Oscar answered all my questions, reviewed the options on vehicle, and made it easy to buy. Joey did the paperwork in record time. I would do business with these folks again.
I just bought my suv from them. They are so nice so friendly and very caring. They would talk about anything while we were waiting on numbers to come back or if we were waiting for something else. They were so thorough on explaining paperwork to us so we would understand better. They were also very friendly.
Purchase two cars in one day best experience I ever had in any dealership , guys at Gregory are the best!
I went in to get some information. The team there was welcoming and friendly to me and to eachother. I plan to come back when I decide what vehicle I want. I couldn't be happier with the experience.
Extremely friendly staff! Really good at explaining and the place was very clean and organized too. Everyone was super nice and helpful and they had reasonable prices too. Highly recommend!
The manager of the service department was very helpful and friendly. The sale associates were laid back and respectful. I was able to walk around the show room while I waited on my car to get serviced and did not get bothered by them. I'll be coming back to the place next time I need service.
GREAT CAR BUYING EXPERIENCE Raj was an exceptional salesman. This is my second purchase with Gregory Auto Group and they made it an easy process. Raj and Steve made the numbers work. The entire team worked late until the deal was done.
I have been looking for a car for years now and could never find the one I wanted, until I ran into Raj and he found it in less than two weeks! He is a great salesman, has really good social skills and knows how to work with people and get exactly what they want. Top notch type of guy.
I just purchased a 2020 Mitsu Outlander Sport this past weekend. I worked with Chad and he was fantastic. He was not pushy at all which I really appreciated. He knew what I was looking for and they were able to structure a deal for me that I just couldn't pass up. I had a few questions and called Chad-- turned out to be his day off---but he called me back immediately. Customer service was wonderful. The day I picked up the car--I was in and out within 30 minutes tops. Smooth and easy. Thanks, Chad!
After having visited a couple of dealerships that used bait and switch tactics to get me to visit, I'm so glad that I found a vehicle with Gregory Mitsubishi. Chad, Steve, and Ron were all very friendly; not like the typical pushy salesmen. They recently had a change in management and replaced all their personnel with a more customer friendly approach. Their salespeople are salaried, not commission. My experience is as follows: I saw online a Chrysler Pacifica that fit my search criteria and called them to ask if the vehicle was available. Steve was very helpful in answering my questions and agreed to come in early the next day to show me the vehicle. After the test drive, they let me take the vehicle to my mechanic to get it checked out, even though I lived 35 miles away. After a good inspection, I took it back that evening and worked with Chad and Ron on purchasing the vehicle. They helped me find a low interest loan. The only other fees are the standard tax, title, license, and documentation fees. I did point out that the car key battery and wipers needed replacing, and they agreed to fix those. The rest of the process went smoothly as well. Since I came with my other vehicle, they agreed to deliver the vehicle to my house after finishing the detail work. Overall, I think you will have a pleasant experience at this dealership.
I visited the dealership for safety recall and oil change. However, I was probably misunderstood and the oil change was not done at all. Have to make another appointment. After the general manager contacted me they did their best to provide excellent experience and great customer care! Everything was fixed very fast! Definitely would be using their services and would recommend Gregory Mitsubishi to my friends and family. Thank you!
After months of research I finally found the car I wanted for the right price! Chad was great from the very beginning. He was working with multiple customers at once and still gave me incredible service. He put a plate on the car I was looking at and let me drive it myself which was nice. Having that freedom to take mental ownership was awesome. As soon as I got back I got the pricing on the vehicle and I couldn’t pass up the deal. Couldn’t be happier with my 2020 Eclipse Cross! I’m going to be a lifelong customer of Chad’s wherever he goes! Great guy! Couldn’t be more appreciative of how patient he was with me asking a million questions! Him having all the answers helped put me at ease. Highly recommend working with Chad!
As a first time car buyer I didn’t know what to expect until I worked with Chad. He was upfront about everything. Most definitely a learning experience for me. Chad was very knowledgeable and I couldn’t be happier! I highly recommend Chad! Best way to get the best service in my book is making an appointment with Chad! He’s the best!
Great dealership and friendly staff, I highly recommend Raja Patel as your car salesman. Raja is very knowledgeable about most vehicles and is always willing to go above and beyond for his clients. He understands how difficult it can be to buy a vehicle and is always more than willing to put in the hard work to get you the right deal!
Raja was a great salesman over here. He showed me everything about my new 2019 Camry and all the features it had. Very easy going guy and easy to talk to
I can not say enough about this Mitsubishi Family, from Sales and customer service, thru Finance, they were extremely understanding when I changed my mind on the first deal, which is probably my error but when I explained the situation they responded with don't worry about, we'll take care of it, that they don't want anyone not happy or satisfied that was the exact words from the general manager Steve, and when I came back the next day, they had, even doing better then I had expected...I can not say enough about this team , they went above and I left feeling so good and extremely happy and satisfied, my salesman Chad, doesn't give up on you and really cares and tries hard to get you a good deal. Finance makes it so easy not where you spend along time there, all the paperwork done and makes it so easy. Thank You Gregory Mitsubishi family, I will definitely refer you guys and be back again...10 STARS
I went in looking at a used car and ended up driving home in a brand new car for cheaper! I worked with Chad, he did everything right. From showing me the cars to being knowledgeable on numerous makes and models. Easy painless process. Working with Chad and talking with the general manager Steve, eased me into a smooth transition to Ron in the business office. Highly recommend this establishment!
I am really happy that I stopped by to "look" at the car I ended up buying. I had the wonderful opportunity to work with Kevin who came from their Infiniti branch. Kevin got me everything I was looking for and is a man of his word. In the past I got really screwed over by another Illinois dealership and vowed to be more careful and tough on these car salesman. Kevin and the finance manager Steve made it so easy for me to get my new car that it was almost effortless. They kept their side of the agreement and went above and beyond to help me out. PLEASE give this place a chance! You will NOT be disappointing by their customer service. Thank you Kevin and Steve of Gregory Mitsubishi!
Had a great experience at Gregory! Everyone was so nice and accommodating with making appointments, test drives and having an open conversation regarding price breakdown. The finance process was smooth and very informative. Overall - I wish all car dealership visits could be like this!
Had a great experience at Gregory! Everyone was so nice and accommodating with making appointments, test drives and having an open conversation regarding price breakdown. The finance process was smooth and very informative. Overall - I wish all car dealership visits could be like this!
They were very informative about my options and my budget. They worked with me to find the best vehicle with the features and style I wanted, without breaking my pockets.
I am really happy that I stopped by to "look" at the car I ended up buying. I had the wonderful opportunity to work with Kevin who came from their Infiniti branch. Kevin got me everything I was looking for and is a man of his word. In the past I got really screwed over by another Illinois dealership and vowed to be more careful and tough on these car salesman. Kevin and the finance manager Steve made it so easy for me to get my new car that it was almost effortless. They kept their side of the agreement and went above and beyond to help me out. PLEASE give this place a chance! You will NOT be disappointing by their customer service. Thank you Kevin and Steve of Gregory Mitsubishi!
I was very happy how they treated me. Kevin my salesman listened to everything I wanted. He was very knowledgeable and respectful to me. Steven the finance manager was awesome!!!! He went above and beyond explaining things to me. I bought my 2019 Mitsubishi Eclipse Cross SEL and love it. I will definitely buy another car from Gregory Mitsubishi as well as refer friends.
I had a wonderful experience at Gregory Mitsubishi. My salesperson Keven K. went above and beyond while selling me the vehicle. I later returned to get a few small things fixed the vehicle and he took amazing care of me again to get them ironed out. I will absolutely recommend the dealership as well as Kevin to friends and family. Thanks again!!!
Great dealership w/ huge selection. Came in looking for a reasonably priced car for my son (graduation gift). Found exactly what I was looking for in a Nissan Rogue. Kevin was very nice and helpful, listened to what I was looking for and steered me in the right direction. Financing was a breeze, was in and out of dealership in less than 2 hours. I will be doing business with them again when my daughter graduates soon.
Great selection and value. Kevin was very helpful finding us the right car and made the process very simple. Steve in finance even found us a better interest rate than our bank offered. Highly recommend buying your next car here.
Great new dealership that worked really hard to get us the right vehicle at the right price. We had our eye on a particular car, which turned out to be just what they advertised. We were actively trying to find a reason to not like the car, but we couldn’t find one. Stellar service from both the sales team (Rick and Angel took care of us) and the finance team. Thanks again!
I would recommend this business to anyone looking to buy a car, the customer service was amazing and the cars were priced very reasonably. I went there with my eyes set on one car and when I told them that they didn’t try to sell me anything more expensive or something they wanted to get rid of. Overall they were very accommodating and I would be very happy to go back and buy another car from them. Rick Angel, the general manager, and Cynthia were specifically helpful and gracious and made the inspecting and buying process a breeze.
Excellent Customer service all around from the sales associate to the GM all the way through the process to the F&I manager. We came to look at a used car for our son who was buying his first car. The way the entire dealership handled the transaction was phenomenal. They explained the entire process to him, was honest, and patient. I would not hesitate to buy another vehicle from Gregory Mitsubishi.
I would highly recommend this dealership. They went out of their way to ensure my car buying experience was a great one! Awesome staff and awesome pricing!
If you need a car and have certain circumstances see RICK!! He promised that if I made the hour long trip to see him I would certainly leave in the car that I wanted. He did JUST THAT!! Went above and BEYOND! Even made sure I had an awesome warranty! I couldn’t be happier with my Jeep!! Thanks Rick!!
Just purchased a vehicle from Gregory Mitsubishi and couldn’t be happier with my experience. The general manager Rick made the process so easy. He went out of his way to accommodate me. I do not live close to the dealership so he brought the vehicle to me so I could see it. I felt absolutely no pressure and the no-haggle sales policy is great for people who hate negotiating. When I made a decision I was in and out of the dealership in no time. I am so happy with my new car and look forward to doing business in the future with Gregory Mitsubishi.
Tyler was very helpful in finding me the right car. We were able to take the time and discuss a variety of options in a calm manner. Loved his patience and highly recommend his service!
Awesome place! The salesman Tyler was such a great help, he was very knowledgable and was able to answer all my questions! Best experience I have ever had at a dealership and will definitely be coming back!
Came in earlier this week and had a great experience! Tyler was able to help me out with any questions I had as well as helped me drive my dream car out of the lot. 10 out of 10 recommend his service and I will for sure return in the future.
This dealership was amazing! The most pleasant car buying experience I've had yet. Our salesman, Will, was extremely patient with all my questions and got me the answers to everything I wanted to know. Our finance guy Danny, was just as patient and extremely good at what he does. The owner Jeff, is very friendly and professional. This dealership will take care of you, go see them!
I purchased a 2017 BMW from here and my experience was excellent. Angel helped me out with the test drive and buying experience. They did have the cheapest price on the model I bought with no accidents and the car was in great condition interior, exterior and mechanically and I got a great deal. They had me in and out of the door quick and even got to enjoy their massage chairs while my car was being prepped. All in all, would recommend.
Fernando is very friendly have great knowledge of their products. He takes time and shown every accessories that came with the SUV and how to use them. If I ever want to buy another car/suv, I’ll definitely go back to them. Overall I’ve great experience with Gregory Mitshubishi.
I drove to this dealership from Milwaukee because they had a good selection of the car I was looking for, and that is where the positives end. There was one brand new salesperson on the floor running around helping three different customers. I told him the vehicle I was interested in test driving and he promptly went in the back to get the keys and 15 minutes later we were still waiting so we decided to go outside where he was helping a different customer. I asked him where the keys were and he stated the car I wanted was undrivable with a battery issue. We ended up leaving and found Porcaro Mitsubishi in Racine. They had enough salespeople to help me, and I purchased my new Mirage from them. I'm not necessarily saying this is a bad dealership, but they need to figure out how to give personalized service. I don't want my salesperson helping 3 other people while he is helping me.
Buyer beware. Don’t take anything this dealership tells you to heart as it’s subject to change without warning. They’ll quote you a price and then change it, set an interest rate and then increase it, and start the paperwork to sell you the vehicle… agree upon a sale date, and then sell it to somebody else without so much as a call! It’s no wonder they’ve gone through 4 recent management changes the way they conduct business.
We just purchased a vehicle 2 weeks ago. They assured us all was in working order. The car started rattling and it turns out it was rusted and needed a heat shield replacement and the fuel door did not open. This turned out to be $1K in repairs. Also, they assured us they replaced the brakes but it turns out they only replaced the front brakes and rear brakes need replacing. Feel like we got scammed - buyer beware!
I have purchase a car and they gave me two keys last month. However, one of the keys doesn’t work which should belong to another car’s key. I called them three times and still did not give me response. I assume they messed up between cars and keys. What a horrible management here is! Replace my second key! The inventory number is U453.
They sold me a car then 4 days later it won’t start, has multiple warning lights, was told it was serviced when it obviously wasn’t and the coupler for the turbo is broke loose. Also during the deal and even now didn’t submit some paperwork saying I’m tax exempt when I am by law. Casey did a great job being help full but besides him I feel this dealership is very crooked.
I purchased my vehicle approximately five months ago. The salesperson was Raj, and the manager at the time was Steve. I had noted that there was damage on the bumper and had pointed it out to both and both had Reed assured me that it was only aesthetic damage from shipping. That they would repair the bumper at no cost to me which they did do after four months after I purchased the vehicle. Although when I took the vehicle home when I purchased it. I took it to a friend who was studying to be a mechanic and he noted that there was damage on the cold air intake where the bumper damage was. Brought this up to Steve and Steve said that he would have his mechanic take a look at it. he told me that there is no issue with the functionality and not to worry about it. 3 months after purchasing the vehicle a wheezing noise started to happen. so I decided to take it to another Mitsubishi dealership after about a month of having this issue. The other dealership noted that the noise was coming from the colder intake which needed to be replaced. Then so noted that there was damage to one of the columns it had been pushed back approximately an inch. They also are very non-responsive when you have purchased the vehicle I had to constantly call them when they told me they would call me back in regards to the parts for the bumper. I also had to return multiple times for them to refasten parts of the bumper that would become loose in total five different trips. On the first trip that my car was ready and they had not completed the repair. Has been nothing but a horrible experience. I recommend a different dealership.
I've been coming to this dealership for car work throughout their opening. They've treated me well with great service correlating with oil changes and I decided I needed help installing an aftermarket manifold. After my installation of the manifold I noticed many scratches on the brand new ceramic coated manifold along will the incorrect bolts forced into threads. I've never had a problem with their service nor with the staff, my prior knowledge was great friendly faces. Now at this point, I went to go speak with management, they acknowledged the scratches and claimed "There is no leak so there isn't a problem" while the bolts weren't threaded down correctly. Their solution to the problem was that the fee was waived and that is the "Best" they could do for me. The manager proceeded to bring in the technician to diagnose the situation and told me one story of how he started to put the bolts in, got half way done with the job then let someone else proceed with the rest of the job. After bringing in the other technician, he claimed he didn't touch the car and the stories weren't adding up. Management then told my father and I, "I've heard all I needed" and walked away from us. Sitting at their desk staring at us in awe, then told us I'm no longer doing service on any of our vehicles. I recommend to stay away from this store, the technician Kyle seem to have a better understanding at personal confrontation then management. I at least got the clarity of Kyle diagnosing the situation in a better manner than his bosses who left a technician to clean up their mess. Rather than blaming or walking away from an angered customer, resolve the issue with the customer that has been coming to the store since opening. Terrible service and I'm left with stuck bolts, and scratches over my new parts.
They just trying to sell you overpriced vehicles without even test drive and telling that a spacial offer, what a scam. If you get lottery ticket where its shows that you win, you actually don't, if there not this numbers, so don't waist you time
They just trying to sell you overpriced vehicles without even test drive and telling that a spacial offer, what a scam. If you get lottery ticket where its shows that you win, you actually don't, if there not this numbers, so don't waist you time